MultiversX cares about protecting your right to privacy in all the regions where we operate and while complying with local laws, we are committed to implementing the personal data protection standard imposed by the GDPR across all MultiversX entities.
As a general rule, users of our online services are anonymous to us, and we have no feasible ways to identify you. However certain categories of data may be collected while using our services, and some of this information may be considered “personal data” by the law. When we collect personal data, we generally act as a “data controller” as defined in applicable law. The exact categories of data we collect, why we collect it, and your opt-out choices depend on the service you use, as is more fully described below.
The Website is not intended for children under the age of 18. We do not knowingly or intentionally collect information about children who are under 18 years of age.
IF YOU ARE UNDER THE AGE OF 18 YOU MAY NOT USE THE WEBSITE IN ANY WAY.
Information and/or Personal Data which may be collected, stored, processed, transferred, used and disclosed by MultiversX includes but is not limited to information and/or data that can be used on its own or with other information to, directly or indirectly, identify, contact, or locate a single person, or to identify an individual in context.
The following terms "Controller", "Processor", "Data Subject", "Personal Data", "Processing Activity/ies", "Pseudonymisation", "Cross-Border processing of Personal Data", "Supervisory Authority" used in this document shall have the same meaning as in the GDPR.
What do we understand by Personal Data?
Personal data is the information related to a natural person and which can be used to identify that person such as name, email address, telephone number, social media usernames, location data or business titles. This means that when you use the Company Services, we will collect certain information about you which can identify you directly (name, email) or indirectly (IP address or other online identifier). We also collect anonymous information and aggregated data regarding user behavior, navigational information, device information, which helps us tailor our services and understand usage trends.
Basic Principles Regarding Personal Data Processing
The Company, as Controller, shall adhere to the GDPR principles as stipulated in Article 5(2) of the GDPR where the "Controller shall be responsible for, and be able to demonstrate, compliance with the principles." The Personal Data must be processed fairly and lawfully; be obtained only for specific and lawful matters; be adequate and up to date; not to be held for any longer than necessary; and be protected in appropriate ways.
The Company shall be accountable and must disclose information held to the Data Subject when requested and shall not transfer Personal Data outside of the European Economic Area (EEA), unless that country or territory also ensures an "adequate" level of protection. The Processing of Data must be carried out in accordance with the rights of the Data Subjects.
The Company May Collect the Following Information
Information provided by the User: when using the Company Services, subscribing to the Website's updates, responding to a survey or when filling enquiry forms on the Website and when corresponding by phone, e-mail or other communication services, you may be asked to provide certain information. The information may include Personal Data such as name, address, e-mail address, phone number, financial and/or credit card information, cryptocurrency address, personal description, ID or Passport copy, date of birth, passport number, or other data which can be used for personal identification purposes and required for 'know your customer' that may be required to comply with applicable laws.
Information, collected automatically by the Company: on each visit to the Website, the Company will automatically collect the following:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and website; information about the visits, including the full Uniform Resource Locators (URL), clickstream to, through and from the Website (including date and time), products viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information may be collected by cookies and other tracking. Cookies are small data files that are stored on your device when visiting a website, which enable the Company to collect information about your device identifiers, web browsers used to access the Services, pages or features viewed, time spent on pages and links clicked. Web beacons (or pixel tags) are electronic images that may be used to help deliver cookies, count website visits, understand usage and determine the effectiveness of email marketing campaigns.
Participants are advised that if they wish to deny the use and saving of cookies from the Website on their computer's hard drive they should take necessary steps within their web browsers security settings to block all cookies from the Website. Also, the Website offers to its Users the choice to disable the collection of anonymized data.
We may from time to time invite you to participate in surveys about your experience using the Website. If you agree to participate in a survey, we collect the information included in your answers to the survey.
Information, which is received from third-parties: this includes, but is not limited to MultiversX's partners, sub-contractors in technical, payment services, advertising networks, search information providers, credit reference agencies, or other third parties who may provide information, for the purpose of fulfilling the Services or to comply with legal requirements.
The Company shall endeavour that these third parties are to provide the same level of data protection and that they shall only carry out their contractual obligations towards MultiversX or upon the instructions of the Company and not for any other purposes.
In case of using a location-enabled device: the Company may collect location data or use various means to determine the location.
Use of Information
The Company may use your Personal Data to supply you with the Company Services required, to bill you and to contact you when required. The Company may also analyse the Personal Data provided to help in administering, supporting and improving the business, as per the following ways:
- to provide, maintain, deliver and improve the Company Services and obtaining your views of the Company Services;
- to send periodic emails with products and services;
- to follow up with the User after correspondence (live chat, email or phone inquiries);
- for marketing and retargeting purposes;
- to carry out any other purpose for which the information was collected.
Your Personal Data may be processed only if you have unambiguously given your consent or, the processing is necessary for the performance of the Company Services you request or, for compliance with legal obligations as in the case of Anti Money Laundering and Terrorist Financing Regulations (AML/TF) or, pursuant the public interest or, requested in the exercise of official authority vested in MultiversX or a third party with whom the Personal Data is disclosed except where such interest is overridden by the interest to protect the fundamental rights and freedoms that arise from the right of privacy.
As an individual you may exercise your right to access your Personal Data held about you by MultiversX by contacting our Data Protection Officer at the address below.
The Company shall at your request immediately rectify, block or erase your Personal Data that has not been processed according to the GDPR and Data Protection Act or processed unlawfully and where applicable proceed with notifying any third party about the measures undertaken. Although all reasonable efforts will be made to keep your information updated, you are kindly requested to inform us of any change referring to the Personal Data held by the Company. In any case if you consider that certain information about you is inaccurate, you may request rectification of such data.
Provided that no such notification shall be implemented if it is shown to be impossible or it will entail a disproportionate effort on the part of the Company.
You have the right to receive, upon request, a copy of the Personal Data that you have provided to the Company in a structured, commonly used and machine-readable format and to transmit such data to another controller, for free. The Company shall endeavour to ensure that such requests are processed within one month for free, subject that this request is not excessive and does not affect the rights of other individuals' Personal Data.
Right to be forgotten
Upon request, you have the right to have your Personal Data erased by the Company. The Company acting reasonably will take all necessary actions (including technical measures) to inform third-party data Processors to comply with the request unless your Personal Data needs to be retained to comply with legal obligations or court orders.
Data Subject's Support
The Company shall provide its Users with user support through an online chat with an agent. Username and email address might be necessary to sign up for online chat. The data collected in this manner shall be processed exclusively for the purpose of providing user support.
International or Cross-border Transfer of Your Data and Your Express Agreement
Sharing of Information
MultiversX may share the Users' data with others as follows:
- With partners providing the Company Services;
- When using interactive areas of the Website, like our blog or other online forums, certain information you choose to share may be displayed publicly, such as your username, actions you take and any content you post;
- To Courts and Government authorities or bodies if requested to do so under a court order or legal process, or to establish or exercise the Company's legal rights or defend against legal claims;
- If the Company believes that the User's actions are inconsistent with the Terms or policies, or to protect the rights, property and safety of MultiversX or others;
- Between and among the Company; or With your consent or at your direction.
- At any point in time you shall retain all rights to your data.
The Company protects information collected using physical, technical, and administrative security measures to reduce the risks of disclosure, unlawful processing, accidental loss, destruction, damage and unauthorized access. Should a security breach occur, the Company will use reasonable endeavours to try to fix it.
Social Sharing and Links to Third Party Websites
When sharing the Company Services or other information on social websites, this will enable the sharing of information with your contacts or the public, depending on the settings you establish with the entity that provides the social sharing feature. Service links to third party websites may be made available to you, and that are not owned or controlled by the Company.
Please be aware that the Company is not responsible for the privacy practices of such websites. For more information about the purpose and scope of data collection and processing in connection with social sharing features and links to third party websites, the Company encourages you to visit the privacy policies of the entities that provide these features.
Furthermore, you are advised to conduct yourself appropriately when engaging with MultiversX on social media or when sharing the Website, Services or other information.
The Company will retain your Personal Data and that of beneficiaries of the Company Services for a reasonable period or as long as the law requires. The Company will retain your data as long as needed for the provision of the Company Services.
Disposal of Personal Data
When the Company receives requests to dispose of Personal Data records by Data Subjects, the Company shall ensure that these requests are handled within a reasonable time frame. The Company shall keep a record including a log of these requests.
The Company shall also strive in obtaining adequate disposal mechanisms to ensure no Personal Data is leaked outside of MultiversX.
Response to Personal Data Breaches
When the Company learns of a suspected or actual Personal Data breach, the Company shall perform an internal investigation and take appropriate remedial measures in a timely manner. Where there is any risk to the rights and freedoms of Data Subjects, the Company will notify the relevant Supervisory Authorities without undue delay and, when possible, within 72 hours from when it learns of such breach. Data Subjects will be informed when the Personal Data breach is of a "high" level.
By using the Services, or otherwise providing information to the Company, you consent to the processing and transfer of information in accordance with Romanian law.
This document was updated on September 20, 2023 and is effective from that date.
You have the right to make a request to access or delete any of your personal data that we might possess. You can make a request by contacting our Data Protection Officer at the address below. You may be required to provide additional information to authenticate your request.
We are very open about privacy and recognize your trust as a great value. If you have any questions about this statement or any privacy issues, feel free to contact us by email:
MultiversX Labs S.R.L.